“Stigma, shame of using services – It’s our duty to care – it’s the normal thing to do.”

“I didn’t know what being a carer meant”

“I don’t have time to register and all that.”

“I don’t want the council round here.”

“I can’t afford it.”

“I’m too young.”

“Carers work for the NHS.”

“It’s not right for my culture.”

“I could be sacked or miss promotion if I make it official.”

“I’m/They’re just old.”

“I hate that term (carer), I’m their…….”

“I don’t have the internet, good enough English – The way services are communicated.”